Privacy Policy

1. Information We Collect

When you use AppliancesHub, we may collect the following information:

Information You Provide

• Name
• Email address
• Telephone number
• Billing and delivery addresses
• Account information
• Order history and purchase details

Automatically Collected Information

• IP address
• Browser and device information
• Pages visited and website activity
• Cookies and tracking information

2. How We Use Your Information

We use your information to:

• Process and fulfil your orders.
• Create and manage your customer account.
• Provide customer support.
• Send order confirmations and important updates.
• Improve our website and shopping experience.
• Prevent fraud and protect our services.
• Send marketing communications where you have given consent.

3. Marketing & Advertising

With your permission where required, we may use your information to provide relevant updates, offers, and promotions.

• Google Analytics & Google Ads – to understand website usage and improve advertising performance.
• Meta Pixel (Facebook/Instagram) – to measure advertising effectiveness and provide relevant advertising.
• Email Marketing – to send newsletters, offers, and product updates where you have subscribed.

You can unsubscribe from marketing emails at any time by using the unsubscribe link included in our emails.

4. Sharing Your Information

We only share your information where necessary to provide our services, including:

• Payment providers to process secure transactions.
• Delivery partners to fulfil and deliver your orders.
• Analytics and advertising providers to improve our services.
• Legal authorities where required by law.

We do not sell your personal information to third parties.

5. Data Security

We take appropriate measures to protect your personal information from unauthorised access, loss, misuse, or disclosure.

Payment information is processed securely through trusted payment providers. We do not store complete payment card details on our servers.

6. Your Rights Under UK GDPR

You have the right to:

• Request access to your personal information.
• Request correction of inaccurate information.
• Request deletion of your data where applicable.
• Object to certain types of processing.
• Withdraw marketing consent at any time.

7. Cookies

AppliancesHub uses cookies and similar technologies to improve website functionality, analyse traffic, remember preferences, and support advertising activities.

You can control or disable cookies through your browser settings.

8. Data Retention

We keep your personal information only for as long as necessary to provide our services and meet legal, accounting, and regulatory requirements.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page with the updated effective date.