Returns & Refunds Policy

1. Returning an Item

If you wish to return an item, please contact us before sending it back so we can provide return instructions.

To be eligible for a return:

• The item should be returned within the applicable return period.
• The product should be unused and in its original condition.
• Original packaging, accessories and manuals should be included wherever possible.
• Proof of purchase may be required.

2. Damaged, Faulty or Incorrect Items

If your order arrives damaged, faulty, or you receive the wrong item, please contact us as soon as possible with your order number and photographs where appropriate.

We'll work with you to arrange a suitable solution, which may include a replacement, repair or refund depending on the circumstances.

3. Exchanges

If you'd like to exchange an item, please contact us before returning your order. Exchange requests are subject to stock availability.

4. Refunds

Once your returned item has been received and inspected, we'll notify you of the outcome.

• Approved refunds will be issued using the original payment method.
• Processing times may vary depending on your payment provider.
• If your return does not meet the return conditions, we may not be able to issue a full refund.

5. Return Shipping

Unless the item is faulty, damaged or supplied incorrectly, customers are generally responsible for the cost of returning goods.

We recommend using a tracked delivery service, as we cannot accept responsibility for returns lost during transit.

6. Order Cancellations

If you need to cancel your order, please contact us as soon as possible.

If your order has already been dispatched, cancellation may no longer be possible and the order may need to be returned in accordance with this policy.

7. Items That Cannot Normally Be Returned

• Products that have been used or damaged after delivery.
• Items missing parts, accessories or original packaging where this affects resale.
• Products excluded under UK consumer legislation unless faulty.

8. Your Consumer Rights

Nothing in this Returns & Refunds Policy affects your statutory rights under the Consumer Rights Act 2015 or other applicable UK consumer protection laws.